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EPC Service
Service

  • The National Hotline

    400-700-9998
    020-83362080(Fax)

  • Customer Service Email

    service@epc.com.hk

  • Customer Service WeChat

  • Installation & Maintenance

  • Calibration Service

  • Original Parts

  • Training and Remote support

Installation

1.      Installation of the Instruments: Assembling hardware components. Connecting the hardware components to the system.

2.      Commissioning service: ensure the system is ready to deliver

3.      Condition survey: Survey on the functionality and condition of laboratory instruments and testing instrumnets.


Repair and Upgrade

1.      Door-to-door repair service

2.      Inspection and maintenance

3.      Repairs by manufacturer

4.      Upgrade of Software and Hardware


Repair and Maintenance Contract

1.      Annual repair & Maintenance service for Lab testing instruments

2.      Annual repair & Maintenance service for testing instruments

3.      Annual repair & Maintenance service for laboratory


Technical Service

1.      Technical service for laboratory relocation

2.      Technical service for laboratory test

3.      Technical service for in-situ test

4.      Technical service for monitoring system

5.      Survey on the condition of testing instruments

6.      Calibration

Calibration

Calibration of survey instrument: strain meter, vibration monitoring system

Self-calibration: self-calibration for testing instruments

Calibration by the manufacturer


   

Original Parts and Demo Units

- Selling of Original Parts

- Repair of Original Parts

- Renting of demo units


  

Product Training

1.  Training on the operation of the instruments

2.  Training on the maintenance of instruments

3.  Training on the self-calibration

4.  Training on the application of the systems

5.  Providing user's manual

Customer Service Department




As the leader for providing total solution of advanced civil engineering testing instruments & equipment in China, Hong Kong and Macau, Earth Products China Ltd. had set up a well-structured Customer Service Department since the establishment of the company. The purpose of the Customer Service Department is to provide long-term and efficient After-sale Service and Technical Support. With the expansion of the company, the professionalism of our Customer Service Department had been well-maintained. With talents and experts in our company, we successfully built up a professional team to provide a very efficient after-sales service to the customer. With the advanced ERP system in our company, we can effectually resolve the products issues.


Currently, Earth Products China has the Hong Kong Headquarter Maintenance Center to provide technical support to customers. We also has 11 branches in Guangzhou, Beijing, Shanghai, Shenyang, Nanjing, Xi’an, Chengdu, Wuhan, Shenzhen, Fuzhou and Jinan. With the widespread after-sale service network in China, we provide a high standard technical support to our customers. We also set up Guangzhou Customer Service Center and Jinan Customer Service Center to improve our after-sales service. With more than 30 experienced after sales engineers in our after-sales service network, we strive our best to provide the most professional service to our customers.




Maintenance Center

  • Hong Kong HQ Maintenance Center

  • Guangzhou Customer Service Center

  • Jinan Maintenance Center

Hong Kong HQ Maintenance Center

Headquartered in Kwai Chung District, Hong Kong, Earth Products China Ltd. (EPC) occupies a 10,000 square foot self-owned office space. Its Hong Kong Maintenance Center provides customers professional repair services in a large work area. Hong Kong also houses a product calibration center. EPC (Hong Kong) After-sales Service is an authorized calibration center for Instantel Inc. and NEC Corporation products, including seismometers and infrared equipment. It is licensed to calibrate and repair Instantel and NEC's products.Address: 12/F Asia Trade Centre, 79 Lei Muk Road, Kwai Chung, Hong Kong
Fax: 00852-23955655
Telephone: 00852-23928698


     




Guangzhou Customer Service Center

Address: Room 2301, 23/F Fortune Plaza West Tower , 116 Tiyu Dong Road, Tianhe District, Guangzhou City (510620)

Fax: 020-83362080
Telephone: 400-700-9998


  

Jinan Maintenance Center

Address: Floor 25, Building 2, Qisheng Plaza, No.1666 Xinluo Street, High-tech District, Jinan, China P.R.

Fax: 0531-81795600
Telephone: 0531-8179560181795602


  

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